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Service Delivery Manager

Apply now Job no: 507070
Work type: Permanent Full Time
Location: Canberra
Categories: Information Technology

Fujitsu Australia Limited is part of one of the largest IT services companies in the World with annual revenues of more than $60 billion. Established for over 80 years, we employ in excess of 170,000 employees across 70 countries. Since 1972 we've grown to employ 5,000 people across our Australian and New Zealand operations and we continue to grow. In addition to extensive employee benefits package, we can offer real opportunities for growth and development.

What's On Offer?


  • The Service Delivery Manager (SDM) is accountable for all facets of the engagement between Fujitsu Australia and Government Clients, predominantly to maintain and grow the footprint of the Supplementary Resource teams within them.  This role will also support identification of opportunities for the sales team across all Fujitsu towers, but the primary responsibility is Supplementary Resourcing. 

    The role will build trust-based per relationships within our clients at senior management level, and delivery level and use these relationships to monitor activity that has the potential to drive revenue through repeat business and influence buying decisions.

    The role is responsible for managing the overall tactical/operational relationship with our client, the development and implementation of strategies that contribute to achievement of revenue and gross margin targets, forecasting resource utilisation and revenue generated from their assigned clients, supervising the quality and output of all Fujitsu engaged staff on and completion of RFQ’s or support in the completion of RFQ’s. 

What Do We Want From You?


  • More than 10 years experience of IT industry based resourcing and delivery. 
  • At least 2 years experience in leading and managing delivery teams in IT industry. •
  • Shows competency in progressing pre-sales and delivery staff to an effective outcome.
  • Ability to identify opportunities to leverage solutions and individual skills into the client.
  • Demonstrated people relationship skills at all levels, from delivery staff to Sales GM and Customer Project Delivery to General Managers. •
  • Can demonstrate attention to detail in resource forecasting, including end of contract and renewal management, forecasting start dates staff time management (overtime and leave prediction).
  • Has actively contributes to re-usable content.
  • Excellent communicator, both written and oral. Understands, creates, applies and manages documentation standards.
  • Has demonstrated responsibly for quality control and review of adhoc documentation from team to ensure ongoing quality and adherence to standards.
  • Demonstrated capability in managing complex and sensitive issues through to resolution.
  • Presents a positive, professional image with the client and maintains and fosters good working relationships with Client.  
  • Is an effective leader with a strong desire to succeed and to help others succeed, seen as a role model, knows limitations and seeks advice and support appropriately.
  • Is an effective team player, has a positive approach to work assignments and positive attitude towards clients, peers, support staff and management.
  • Is acknowledged as proactive, flexible, reliable and capable and can work under pressure.




"At Fujitsu we are committed to provide an inclusive work environment and equal employment opportunity. We encourage applications from people from diverse backgrounds and culture"

"Fujitsu does not accept any unsolicited resumes from head-hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the Fujitsu careers portal, nor to any Fujitsu personnel. Fujitsu will not pay any fees relating to unsolicited resumes."

NB: Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process and is subject to change without notice.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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