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ITSM Specialists

Apply now Job no: 506897
Work type: Permanent Full Time
Location: Canberra
Categories: Information Technology


This a great opportunity to join a high performing team. Be valued and rewarded with a great work life balance and the ability to grow your career.

An opportunity has arisen for several IT Service Management (ITSM) experts within the IT Service Management Team based in Canberra to work across a number of Service Management roles including Knowledge Analyst, Release Analyst/Manager, Deployment Analyst/Manager and Change Analyst positions.

ITSM specialists work closely with customers to understand business drivers and desired strategic, tactical and operational outcomes. The successful candidate will facilitate and coordinate business management functions across a range of functions, programs, initiatives and ongoing business activities to support the achievement of service quality improvements and process integration. The candidate will utilise and apply their understanding of ITSM principles to work with their peers and stakeholders to operate and improve the customer’s ITSM capability.

Ideal candidates will have experience in Service Transition and / or Service Operations processes and be willing to develop across the Service Management capability as the need arises.

This is a fantastic opportunity for people who have worked in one aspect of IT Service Management and may be looking to broaden their skills into other areas.


Key responsibilities include but are not limited to:

  • Use ITSM processes as a capability to deliver outcomes to the business and client; 
  • Use ITSM processes as a capability to deliver the business benefits of change;
  • Work with stakeholders to identify, clarify and track progress against agreed business outcomes;
  • Use risk management to enable better informed decision making.
  • Compliance and assurance with Service Management Policy and Process;
  • Production of statistical and other reports to demonstrate performance across the branch; and
  • Liaison with other process management teams and stakeholders.


Working at Fujitsu, you will be joining a trusted public sector partner and the Number 1 non-Telco provider to Federal Government. With over 700 staff members across our Federal Government region, you will have the opportunity to work across some of Fujitsu's high profile Government projects.

You will have exposure to the latest technology, highly skilled people and access to a host of staff benefits including (depending on eligibility):

  • Car plan
  • Employee purchase programs,
  • Airline club memberships,
  • Travel discounts
  • Corporate health insurance plan
  • Gym memberships



  • Demonstrable Leadership Experience and professionalism;
  • Understanding of ITIL particularly in relation to Problem, Change or Transition Management (ITIL Foundations required);
  • Experience in project management is desirable;
  • Ability to build and maintain relationships across the organisation and vendor environment.
  • At least 2-3 years of experience in an IT Service Management area;
  • Sound understanding of IT Service Management methodologies and practices;
  • Demonstrated ability to think strategically to identify issues across the broader IT community
  • Ability to make decisions and take ownerships of tasks;
  • Excellent analytical and problem solving skills;
  • Developed communication and diplomacy skills with a strong ability to persuade and influence client and stakeholder relationships;
  • Proven experience to prioritise and manage work to ensure on time delivery of required outcomes;
  • Excellent verbal and written communication skills; and
  • Demonstrated ability to work as part of a team.

PLEASE NOTE: Due to the security requirements of the role, candidates MUST BE AUSTRALIAN CITIZENS and hold an NV1 current Australian Federal Government Clearance. Baseline clearance may be accepted in certain circumstances.


Canberra, ACT

 "At Fujitsu we are committed to provide an inclusive work environment and equal employment opportunity. We encourage applications from people from diverse backgrounds and culture"

 "Fujitsu does not accept any unsolicited resumes from head-hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the Fujitsu careers portal, nor to any Fujitsu personnel. Fujitsu will not pay any fees relating to unsolicited resumes."

NB: Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process and is subject to change without notice.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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